Following some reader feedback and questions, we’ve reached out to Mattel to clarify this years pre-order terms going on at Mattel Shop, and there have been some changes compared to previous years offerings. While fans can still pre-order these and have them shipped, they need to drop by the Mattel booth to confirm their orders in order for Mattel to go ahead and ship it out. There will NOT be an option to purchase online, and pick up at the convention as previously offered.
If you are not aware, you can pre-order these now if you are a gold member at Mattel Shop. Everyone else will have to wait until June 26th, and runs through July 1st.
Pre-sale orders available only in the 48 contiguous United States. Limit 4 per item per customer. Orders made by the same customer in excess of the limit will not be honored. Discounts, offers, and promotions cannot be applied to San Diego Comic-Con items. Attendee must confirm pre-sale purchase by checking in at the Mattel booth (#2945) at the 2018 San Diego Comic-Con: San Diego Convention Center, 111 Harbor Dr., San Diego, CA 92101, July 18 from 6:00 PM to 9:00 PM, July 19–21 from 9:30 AM to 7:00 PM, or July 22 from 9:30 AM to 5:00 PM. Attendee must show their 2018 San Diego Comic-Con badge, their ID, and order confirmation. The name on the SDCC attendee badge and ID must match the name on the order. Orders will be shipped after the event ends.
Is this implying that all orders need to be confirmed at the Mattel booth in person on the convention floor before picking up your order at the Marriott?
Yes, all persons purchasing during the pre-sale will have to attend the event and check in at the Mattel retail booth in order for us to release the order for shipment after the SDCC event ends. No orders made during the presale time period will be available for pick up at the event.
What about the orders that are supposed to be shipped? We noticed that Mattel Shop are accepting pre-orders for gold members today to have your orders shipped.
ALL orders will be shipped. Nothing will be allowed for pick up at the SDCC event unless they are purchased from the retail booth.